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Hair Accessory Returns

We hope you are delighted with your purchase. If for any reason you wish to return or exchange your hair accessory, then don't hesitate to get in touch with us, and we will be happy to help.

Returns
Please notify us within 30 days if you wish to return your hair accessory. You can email us at hello@queenmee.com, and we will usually reply within an hour, or at the latest within one business day.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your return meets our guidelines, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please be aware there is often some processing time before a refund is posted by your bank.
If you have allowed time and still not received your refund, please contact us at hello@queenmee.com

Exchanges
Please let us know if you would like to exchange your unworn hair accessory within 30 days of receipt, by emailing hello@queenmee.com

Shipping
To return or exchange your hair accessory, you should mail it to: QueenMee Hair Accessories, 1 Mount Pleasant Cottages, Cores End Road, Bourne End, SL8 5AN, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.